Policies

Privacy policy

Statement

Diligencia Consulting Limited believes your data is a precious commodity and know it is your right to total transparency and control on how we use it. We have implemented strong data privacy and security safeguards to ensure that you’re protected to the best extent we can.

This policy outlines what data we collect, how we use it and the safeguards we put in place to protect it.

Contact us at info@diligenciagroup.com if you have any concerns or wish to request access to the data we hold on you.

This Privacy policy is reviewed on a regular basis and was last reviewed in 27 July 2020. We will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Our promises

We’re committed to your data privacy and security. As such we give you these promises:

  • We will only collect data about you that is relevant and necessary
  • Your data will only be held on systems that meet compliance standards
  • Your data will only be accessed by those who need it and we will minimise the amount of data that is processed, wherever possible
  • We won’t share or sell your data to any third party unless either you have agreed, we are required to share it by law or we need to fulfil our service commitments to you through a third party that meets our own privacy standards
  • We will always remember that it is your personal data, not ours. As such we will ensure complete transparency and openness with you
  • We respect your rights as outlined in the next section and will respond to all requests promptly

Your rights

You have the following rights over any data Diligencia Consulting Limited holds about you:

  • Right to object to processing at any time
  • Right to opt out of marketing at any time
  • Right to have inaccurate data corrected
  • Right to erasure of personal data from our database
  • Right to export of personal data

Collecting data

We collect information about you in two key ways:

Passive – you give us information on our website, email us, call us, make a purchase through our websites, meet one of us at events, meetings or approach us on social media.

Proactive – this is data about you that we may hold from referrals, publicly held records that we have a legitimate interest in, market intelligence gathering activities we conduct or proactive marketing activity.

We try and minimise the personal data held on you. Typically, this is restricted to:

Your personal contact details – email address, phone numbers, source of your data and legal reason for the holding of your information

Your company details – as above but also address, website invoicing details if relevant and other publicly held information

Transmitted information – such as emails, messaging, phone call information and recordings, voice mails, email, meeting notes and document tracking information

We make it policy not to connect any social media feeds or store any social media you may post to our systems, with the exception of private messages.

Cookies

Cookies are small files placed on your computer which help our website to identify your device when you visit. Please refer to our Cookie policy for more details.

Storing data

Data is stored on systems on-premise and on hosted cloud services such as Microsoft Office 365 and Microsoft Azure, in transit and at rest. As such, some data will either be in UK and EU data centres or on US based servers that are covered by Privacy Shield Agreements.

We use your data to market to you, fulfil contractual arrangements or for agreed purposes. Calls may be recorded for information holding, quality and training purposes. Our email, document management and website analytics are used for information purposes and to track breaches of copyright. All our processes are mapped and are subject to various internal policies to ensure that your data privacy and security.

Data retention policy 

  • 36 months for any prospect marketing data unless responded to by the data subject in which case 36 months from the last contact
  • 36 months following the end of any Service Agreement with a client
  • 36 months for all supplier, reseller or other contacts not covered above from point of last contact


All the above are carried out during the nearest data review which are typically carried out annually in October.

Data permissions

Every marketing email sent from Diligencia Consulting Limited allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.

You can also send us an email to info@dilligenciagroup.com and request to opt out, view, export or delete your data.

If you request for your data to be deleted and we accept this request, your name and email address will be added to an exceptions list and all other data removed.

Third party countries

We transfer data to third party countries in order that staff employed with our group of companies can service your requirements. If you would like to know which countries your data is transferred to and the processes we have in place to protect your data, please contact info@diligenciagroup.com.

Third parties

We will never share or sell your personal data for marketing purposes with third parties.

We will only share information where agents, resellers or suppliers are involved in the delivery of your service. In such cases we will first try and anonymise the data, or minimise it to the fullest extent possible.

Our website and other materials sent to you may contain links to other third party websites. We’re not responsible for the content or your data privacy on these sites.

Compliance

Richard Goodworth is responsible for maintaining and implementing the Privacy Statement and Policy on behalf of Diligencia Consulting Limited. He carries out an annual review of the policy to verify it is in effective operation.